Refund Policy

Our Approach

CYVERNA invests significant resources in every engagement from day one — discovery sessions, solution architecture, dedicated team allocation, and infrastructure provisioning. Because of this upfront commitment, our refund policy is straightforward: no refunds are issued post-purchase or post-commencement of digital services.

That said, we work hard to set expectations clearly before any engagement begins, so both sides know exactly what's being delivered.

Before Engagement Begins

Free consultation: Every engagement begins with a no-cost, no-obligation consultation. This is your opportunity to assess fit before committing.

Signed SOW: All scope, deliverables, timelines, and pricing are documented in a Statement of Work or service agreement signed by both parties before any payment or work commences.

Demo first: For productised solutions (EduCore, BusinessFlow CRM, etc.), we offer a free customised demo before commercial commitment.

Cancellation Before Service Commencement

If you sign an SOW but wish to cancel before any service delivery begins:

• If no work has commenced and no resources have been mobilised, you may cancel without penalty within 7 days of signing.
• If resources have been mobilised (team allocated, infrastructure provisioned, third-party services procured on your behalf), a mobilisation charge of up to 25% of the contract value may apply, reflecting actual costs incurred.

Post-Commencement

Once service delivery has commenced — meaning we have begun discovery, architecture, configuration, development, deployment, or any other contracted activity — no refunds will be issued under any circumstances.

This includes (without limitation):

• Change of mind or change of business strategy.
• Personnel changes at the client's end.
• Delays caused by the client's failure to provide required inputs.
• Use of competing products purchased separately by the client.

Service Issues During Delivery

If a quality or delivery issue arises during an engagement, our commitment is to remedy the issue rather than refund. Specifically:

• We will assign senior personnel to investigate the issue.
• We will deliver agreed milestones at no additional cost where the issue is our responsibility.
• We will extend support or service periods to compensate for genuine delays caused by CYVERNA.

Subscription Services

For subscription-based services (e.g., managed SOC monitoring, hosting, ongoing CRM):

• Subscriptions auto-renew unless cancelled with 30 days' written notice before renewal.
• Fees paid in advance for the active subscription period are non-refundable on cancellation.
• You retain access until the end of the paid subscription period.

Dispute Resolution

If you believe an exception is warranted, please write to info@cyverna.in with full details. Our senior leadership reviews every escalation personally. Decisions are taken in good faith based on the specific circumstances.

If resolution cannot be reached, the matter falls under the dispute resolution provisions of our Terms of Service.

Contact

Questions about this policy: info@cyverna.in · +91 95193 05567.